The last page gives you the option to view the log, and send it directly to Microsoft if you have an active support request.You can view the output by selecting Next. You are notified when the scan is finished.The scan may take several minutes to run.Windows 8 and later versions of Windows include at least. If you are running Windows 7 (any edition), you must have. Microsoft Office 2010 (32-bit or 64-bit).Microsoft Office 2013 (32-bit or 64-bit Click-to-Run or MSI installations).Microsoft Office 2016 (32-bit or 64-bit Click-to-Run or MSI installations).The following Office versions can be scanned: Support and Recovery Assistant can be run on the following operating systems:

Support and Recovery Assistant can help you collect information about the computer properties, installed product, product properties, install sources, licensing (OSPP), patch detection, and feature states.įor more information, see About the Microsoft Support and Recovery Assistant.

Microsoft Support and Recovery Assistant uses Robust Office Inventory Scan (ROIScan) to collect information about Microsoft 365 apps installations.

Microsoft recovery assistant